Terms and Conditions
Terms and Conditions
Booking Your Display
Booking your display couldn't be simpler. Once you've spoken to us and agreed your budget and show details, we will email you an online booking form to sign*. The signing of this booking form is performed entirely online using a secure 'e-signing' service. As this is done online, you don't need to print anything out and send it back to us in the post or via email. Once you've e-signed the booking form you will receive a confirmation email of completion. To then secure your booking, we must receive the 30% deposit within 7 days.
*The online booking form has only been active since 1st January 2017, and therefore any booking confirmation before this date has been on the receipt of a deposit from the client.
Booking is confirmed on e-signing the electronic booking form (post 1st Jan 2017) or payment of a deposit pre 1st January 2017.
Display Timing - We will always agree a duration ofthe display with the client, and whilst 99% of the time the duration is met. However, as most fireworks are still handmade, there are some occasions when there could be fusing issues internally, and the piece either runs very fast or fails completely, thereby leading to a potential shortfall in duration. We obviously have no control over this, and it is not safe to always bring "standby" material, that might not be used, as this can cause issue with stringent transportation regulations. Where a duration shortfall is significant, we will reimburse the client a percentage of the display, but this is at our discretion.
By signing the booking form, you agree to forward a 30% deposit to secure your booking with us. Once this is received your show date will be entered into our show diary.
The remaining balance (cleared funds) is due no later than two weeks before your show date.
If you book a show within four weeks of your show date, then full payment is required upon booking. If payment has not been received by the due date then we have the right to cancel your display unless an alternative arrangement has been agreed.
When you pay your deposit we will send you an invoice for the total display value indicating the deposit paid and the balance due.
Cancellation Policy* **
Cancellation by client in excess of 35 days notice - We will provide you with a 50% deposit refund, except when a Site Visit has been performed, where we will retain 80% of the deposit to cover our admin, and travelling expenses to and from the venue during the site visit. In this case you will receive an 20% refund of your Deposit.
Cancellation by Client, giving 7 - 34 days notice - 30% of the remaining show value, less the deposit, will be invoiced for payment within 30 days from receipt.
Cancellation by Client, giving less than 7 days notice - 50% of the remaining show value, less the deposit, will be invoiced for payment within 30 days from receipt.
Cancellation by Client, giving less than 24 hours notice - 75% of the remaining show value, less the deposit, will be invoiced for payment within 30 days from receipt.
If a show is not allowed to go ahead or cancelled by the venue for any reason outside of Shockwave Pyrotechnics Control, then the same conditions apply above as for a Client Cancellation.
*Due to the massive demand for our services, for bookings for displays between 31st October - 14th November, any deposit paid is non refundable if the booking is cancelled for any reason, at any time. If the display is cancelled within 7 days, then the deposit + 75% of the total show value is to be paid.
Adverse weather conditions - Whilst we have many years of experience, one aspect we cannot control, is the Great British Weather. Should Shockwave Pyrotechnics make the decision on the day of your show that your show cannot go ahead due to adverse weather conditions, then 40% of the total show value will be invoiced, and 60% refunded. If however the Pyrotechnics Crew has already "Set Up" the show, then 60% will be invoiced and 40% will be refunded.
Please Note: Only one display in 15 years has ever been cancelled by us due to adverse weather, where 3-4 foot snow drifts stopped us accessing our storage site. This was caused by freak and unheard of before weather conditions, of which we're not likely to see again. Where inclement weather may affect the display, we will always discuss with the client where possible, and seek to reach an amicable decision of what course of action is recommended by us, which would in almost every circumstance be based purely on the safety of the Audience and / or Firing Crew. A Professional Fireworks Display can go ahead in most weather conditions which the general public would not expect, so don't let this overly concern you. Where an amicable decision cannot be reached, then the Shockwave Pyrotechnics' Display Supervisor allocated to your show, or one of the company directors will have full responsibility for making the decision.
** See further down for page for the 'Pyrotechnics Pot' cancellation Policy
Sparkler Buckets / Sparkler Packages
Shockwave Pyrotechnics do not take any responsibility for the use of sparklers that are supplied by us as part of a display package, or as a Sparkler Package on its own. We are unable to assist in lighting the sparklers, so clients must make their own arrangements for this. Any misuse of sparklers that result in personal injury, or damage to clothing and / or buildings is the sole responsibility of the client purchasing the sparklers.
Galvanised Buckets are supplied by Shockwave Pyrotechnics to display and extinguish the sparklers, on a loan basis, and remain the property of Shockwave Pyrotechnics.
Shockwave Pyrotechnics will collect and take away and spent sparklers that are returned to the buckets.
Clients are advised on the safe use of sparklers, and are provided with printed safe use guidance for each bucket.
Pyrotechnic Substitutions and / or omissions
Shockwave Pyrotechnics reserve the right at any time to substitute or omit any pyrotechnic effect from a show which we feel may cause an unacceptable Health and Safety risk. This decision is normally put into effect where excessive weather conditions may cause an unacceptable risk to the audience, crew, buildings, structures or vehicles. In 99% of cases, substitutions are made rather than omissions. No refunds / partial refunds are given if substitutions or omissions are made.
Notifying the relevant Authorities / Neighbours
It is the responsibility of the event organiser / client to notify neighbours, local farmers, livestock owners, hospitals, nursing homes and anyone else who may be affected or distressed by the display. Although we recommend you notify the parties listed above, it is not required by law. Shockwave Pyrotechnics do not take any responsibility for any distress caused to local residents or livestock as a direct result of one of our displays, whether or not the parties were informed or not. Acceptance of our proposal by the venue or the client is acceptance that any distress caused as described above is the responsibility of the client or venue.
Firing Site Security
Whilst our Fireworks crews monitor the firing site at all times during setup and the display itself, It is the primary responsibility of the event organiser / or hosting venue to make sure that adequate safety measures are put in place to restrict public access into the exclusion zone highlighted by Shockwave Pyrotechnics Ltd in our proposal. If the venue is not able to provide adequate securty then we can supply our own marshalls at an additional cost to either the client or the hosting venue, but this must be requested at least 4 weeks prior to the display. The nominated Display Team Lead has the power to postpone, stop or cancel the display, should the safety of the public and / or the firing crew be compromised by a lack of security.
Firing Site Clearup
Our crews have the utmost respect for the land we perform our displays on, but following a display, the firing site used will contain debris from the display itself. Whilst we always perform a thorough clear up to the best of our ability following a show, it is inevitable that there will be some debris remaining. The debris from a fireworks display will only normally be small pieces of paper and cardboard. This is the same for each and every show, and with each and every other Fireworks Display Company. Shockwave Pyrotechnics Ltd are not liable for any clearup costs.
How do we collect information from you?
We only receive personal data from you if you complete our online enquiry form, and what you provide is your own choice. If you call us directly on the telephone, then only data required to converse with you about your booking is collected. You do have the right to tell us how you prefer to be contacted.
What type of information is collected from you?
The personal information we collect might include your name, address, email address and telephone number.
How is your information used?
We may use your information to:
- Process bookings that you have confirmed with us, which includes…
- We may request via email that you provide us with comments about our service that we provided to you.
- The sending of invoices to your email address.
- Dealing with enquiries regarding your booking with us via email or telephone
Who has access to your information?
Only the Directors of Shockwave Pyrotechnics Ltd. and direct employees of Shockwave Pyrotechnics Ltd. have access to your personal data.
- Shockwave Pyrotechnics Ltd. will not sell or rent any of your information to third parties.
- Shockwave Pyrotechnics Ltd. will not share any of your information with third parties for marketing purposes.
Use of 'cookies'
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. We do not process anyone's data aged under 16 without their parents/guardians explicit permission. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
How to make a complaint?
To exercise all relevant rights, queries or complaints please in the first instance contact the Directors of Shockwave Pyrotechnics Ltd. at firstname.lastname@example.org
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Review of this Policy
This Policy was last updated in May 2018.
Receipt of a deposit from the client is confirmation of booking, and acceptance of the above Terms and Conditions
Should you require confirmation / clarification on any of the points above, then please contact us.